Privacy Policy

Last updated: 13 November 2025
Business Name: Realms & Revelry
Website: www.realmsandrevelry.co.uk

At Realms & Revelry, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you book an event, make an enquiry, or interact with our website and services.

We may collect the following types of information:

Information you provide directly:

• Your name, email address, phone number, and postal address (for bookings and enquiries)
• Event details such as date, location, participant numbers, and preferences
• Payment information (processed securely through third-party providers)
• Any additional information you share voluntarily when contacting us

Information collected automatically:

• Basic website analytics (such as page views, browser type, and session data) collected via cookies or analytics tools to help improve our website

We use your personal data to:

• Manage event bookings and deliver our services
• Respond to enquiries and provide quotes or information
• Process payments and send invoices or receipts
• Personalise your event experience (for example, adapting content for age or accessibility)
• Maintain business records and comply with legal obligations
• Send optional updates, offers, or news (only with your consent)

We process your personal data under the following lawful bases:

• Contract: When processing is necessary to deliver your booked service or event.
• Consent: When you have opted in to receive marketing or updates.
• Legal Obligation: When required to comply with legal or accounting requirements.
• Legitimate Interest: When used to improve services or respond to enquiries in a reasonable and expected manner.

We take data security seriously.

• All information is stored securely on password-protected systems and devices.
• Access to data is restricted to staff who need it to deliver your service.
• We never sell or share your data with third parties for marketing purposes.
• Payment details are handled securely by trusted third-party processors; we do not store card information.

We keep your information only as long as necessary to provide services, meet legal obligations, and maintain business records.
In most cases, booking and transaction records are retained for up to six years (for accounting purposes), and general enquiries are deleted after twelve months.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (“the right to be forgotten”)
• Object to or restrict certain types of processing
• Withdraw consent at any time (for example, unsubscribing from marketing)

To exercise these rights, please contact us at:
[Insert your business email address]

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve functionality.
You can disable cookies in your browser settings at any time.

We only share personal information when necessary to:

• Process payments via secure third-party providers
• Deliver products such as posted miniatures
• Comply with legal, tax, or insurance obligations

All third-party partners are carefully reviewed to ensure GDPR compliance.

We often provide services for children and young people.
We collect limited information about participants under 18 only with parental or guardian consent.
All staff involved in youth sessions hold Enhanced DBS certification and follow safeguarding best practices.

We may update this policy periodically.
Any updates will be posted on our website with the revised “last updated” date above.

If you have any questions or concerns about how we handle your data, please contact info@realmsandrevelry.co.uk

If you are not satisfied with how we handle your data, you may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.